Advisor Centre | Multi-factor authentication coming soon

To help protect your clients’ financial and personal information, we’ll soon be implementing multi-factor authentication (MFA) in the Advisor Centre.

This important change will impact the way you log in to the Advisor Centre.

About MFA

You probably already use multi-factor authentication with your other online accounts, such as banks, retailers and government authorities.

It provides an additional layer of security to the sign-in process in order to ensure that:

• It is really you who is trying to access your accounts;
• It reduces your risk of becoming a victim of identity theft, online fraud and account hacking.

What do I need to do? 

MFA will be rolled out gradually, beginning November 22, 2023. You will be notified by e-mail 2 weeks before the change affects your account, as well as a reminder 24 hours beforehand. 

Once MFA has been activated on your account, you will need to choose and configure your authentication method: 

• Okta Verify (mobile application)
• Google Authenticator (mobile application)
• SMS

Be proactive! As soon as you know the date when MFA will be activated for your account, block your diary that morning to ensure you have a few minutes to configure your MFA.

ia.ca/multi-factor-authentication-advisors

Visit your new website now for detailed information about MFA and each of the authentication methods.

Will clients be affected by this change?

MFA will be rolled out to our clients in 2024. More information will follow in the coming weeks.

Technical questions?

• interface@ia.ca 

• 1-888-610-5101